GUIDELINES, RULES, FEES, TIMINGS
CENTER FOR RHEUMATIC DISEASES (CRD)
GENERAL GUIDELINES, RULES, FEES, TIMINGS
TO BE READ BY ALL PATIENTS PRIOR TO SEEKING CONSULTATION
Patients will be required to pay the fees according to
the following table wef 01 Jan 2014 prior to the clinical
examination and consultation:-
Note: Read rules and regulations on this subject*
*The consultation fees is subject to change as per di
scretion of doctor/co-ordinator
No charges if the doctor calls for review of only
lab/X-Ray results ; After 1 year, charge as per initial
2) UNSCHEDULED/ WITHOUT APPOINTMENT
No charges if the doctor calls for review of only lab/X-Ray
results; After 1 year, charge as per initial may apply
(i) Dr Arvind Chopra (AC) will provide consultations to
a limited number of patients daily depending upon his
availability and time schedule.
(ii)All patients will be first screened by doctors and
paramedics prior to specialist consultation
(iii) Due to time constraints, if you accept consultation
from another specialist/doctor, you will be charged less
and depending upon your clinical condition, Dr Chopra
may still review your prescription with the examining
(iv) Appointment will be provided 10-15 minutes consultation
(v) Patients seeking consultation outside the outpatient
timing hours of the center (see below) will be accepted
as per the discretion of the specialist and manager and
will be charged extra
( Rs 250-500/=).
(vi) Home visit may be agreed upon as per the specialist/doctor
discretion and will be charged at five times the relevant
fees described above under fees without appointment.
(vii) In case of a special injection or procedure provided
by a specialist, extra charge will be added to the consultation
charge excluding center charges and material charges.
(viii) Receipt will be issued for every payment and its
patients responsibility to collect the same at the
time of payment. It is not obligatory to issue duplicate
bills and duplicate receipts at a later date.
(ix) Work Timing: 8am to 630 pm daily on Monday
to Friday, & 8am to 4 pm on Saturday (lunch break
is from 1.30 -230 pm).
II) GUIDELINES & RULES:
(1) Patient records and medical details: Patients
are advised to cooperate fully with the staff in providing
all necessary medical and other relevant information that
may be required to complete the case record forms. Patients
must provide details of any kind of allergy to drugs experienced
in the past. Patient may be refused medical examination
if unwilling to provide the necessary information to complete
the case record form prior to consultation. Patients must
bring reasonable number of old medical records, in particular
the previous visit record, at every consultation visit.
(2) Appointment will be given to eligible patients
as per the center schedule and will be for duration of
10-15 min. 10-12 appointment slots are available daily
from Mon to Fri , distributed between morning and evening
hours. Appointments are given on first come first serve
basis. Special appointments may be given during the morning
hours on Sat as per the discretion of the manager and
slots for the same will be released on Thursday and Friday.
Appointment must be reconfirmed at least two days in advance
from the reception (Tele 26344099). Patients seeking appointment
must provide full contact details including telephones
and postal address to the receptionist in the slip provided
for the purpose. Patient must report 30 mins prior to
the appointment time for the records to be completed/
updated. The waiting time for an appointment patient in
certain circumstances may be a maximum of 45 minutes.
Consultants/ Management reserves the right to cancel any
appointment or close the clinic without assigning any
reason or explanation whatsoever but every attempt will
be made to inform the patient concerned well in advance.
Patients are advised to telephone the clinic on the day
of the appointment prior to reporting for the same.
(3) Absence of Rheumatologist (AC, VLJ, VK): Patient
will be charged a uniform rate of Rs 300 and Rs 200 respectively
for an initial visit and a follow up visit if examined
and advised by assistant rheumatologist in the absence
of consultant rheumatologist. Dr. Arvind Chopra (AC) &
Dr.V.Lagoo Joshi (VLJ) are specialist Rheumatologist.
Dr V Kunjir (VK) is also specially trained to examine
children with arthritis and rheumatism ( pediatric rheumatology)
and may charge consultation fees as per the above schedule.
(4) Special needs and concessions: Though patients
without appointment will be generally seen on first come
first serve basis, a patient with special need may be
examined out of turn as per the discretion of the doctor.
Patient or his/her next of kin or accompanying person
is responsible for informing the reception while registering
for consultation any kind of personal need (e.g. wheel
chair) or care that is required which will be provided
depending upon the availability of such a facility. Doctors
(medical, dental and veterinary) and their immediate family
and parents, nurses, medical and nursing students, will
be provided free consultation outside the appointment
timings and 50% concession on the appointment charges.
All serving and retired personnel from military, paramilitary
and police services will be given 20% concession. Any
other personnel may be considered for a concession at
the discretion of the deputy director (Ms Anuradha), coordinator
(Ms Manjit) and patient relation officer & Manager
(Ms Rosemary), and the undersigned
(5) CRD AND HDH are private specialized medical
outpatient facilities and are not associated with any
other hospital or other similar medical association or
institution. The timing for outpatient services will be
8am to 630 pm daily on Monday to Friday, & 8am
to 4 pm on Saturday (lunch break is from 1.30 -230 pm).
This center is not recognized by CGHS, ESI, or any other
State or Central Government medical scheme. This
center does not cater for any inpatient or emergency medical
care, and does not have any surgical facility. Only medical
certificates of routine patient care can be provided.
(6) Right of Admission and Consultation: The management
and its senior medical staff and executives reserve the
right to deny entry or admission or consultation to any
person coming to Hermes Doctor House (HDH) and Center
for Rheumatic Diseases (CRD) without assigning any reason.
This right of refusal also includes providing medical
certificate to any patient. Patients may be refused entry
or consultation depending upon the availability of doctors,
paramedic assistants and other relevant facilities on
any particular day. Generally, the number of new
patients will be restricted to 15 and that of old/follow
up patients to 40 during the regular working days (Mon
to Fri). Also, no fresh cases will be accepted after 11am
unless a special situation is duly authorized by a specialist.
For all practical purpose, the receptionist is authorized
to limit the number of patients for consultation on any
particular day as per this guideline.
(7) The management is not responsible for any kind of
material loss or personal injury that the patient may
suffer in the center premises (HDH, CRD) during his/her
(8) The decision of the Director (Dr Arvind Chopra) will
be final and binding in case of any kind of dispute arising
out of the matter contained in this circular. In the absence
of the Director, the final decision on the latter issue
will be taken by Deputy Director (Ms Anuradha V) or in
her absence by the Coordinator (Ms Manjit S)/ the senior
most doctor available for the day.
(9) For any queries and clarifications, please contact
receptionist or Ms Rosemary Authorized Signatory on behalf
of management of ARCF-CRD and HDH:
FOR RHEUMATIC DISEASES (CRD)
Hermes Doctor House, Hermes Elegance,
Convent Street, Camp, Pune – 411 001, Maharashtra, India.
Tel: 020-26348529, 26345624, 26344099